Track Customer Sentiment now – use OpenAI for free!
Contributor: Ramya HS
In the past, it was challenging for computer systems to comprehend human emotions. However, thanks to the latest advancements in AI technology, particularly in generative AI, detecting a customer’s sentiment when they log a case has become much simpler than before.
By analyzing the customer’s tone and language, it is now possible to identify if they are unhappy, angry, or frustrated. Consequently, such cases can be fast-tracked and directed to more experienced personnel who can handle them more effectively.
Test your IQ
Connect and tell who.
• Adopted child
• Kicked out of his own company and joined back
• Was affected by ‘Cancer’
• NeXT
• It is a ‘He’
Answer to Previous Question
Identify:
Answer: Vishwanath Anand
Chisel your Salesforce career – here is the planner
Contributor: Srihari
Unclutter various Salesforce certification. Plan, Prepare and focus to clear.
Test your IQ
This plant is a genus of plants commonly known as d_______ flowers or ________ , from the flowers’ fancied resemblance to the face of a d______ that opens and closes its mouth when laterally squeezed. I know that this all too much to know for a IT engineer, but you’ll probably know the name as it is more commonly associated with Samsung smart phone.
What is it?
Answer to Previous Question
Connect and tell who.
• Adopted child
• Kicked out of his own company and joined back
• Was affected by ‘Cancer’
• NeXT
• It is a ‘He’
Answer: Steve Jobs
Managing Security is simpler in APEX
Contributor: Sneha B
Use Security.stripInaccessible now to achieve security related access. This code will make it more simpler now and manages security effectively.
Test your IQ
Connect: T _ _ _ _ _ _ _ T
Answer to Previous Question
This plant is a genus of plants commonly known as d_______ flowers or ________ , from the flowers’ fancied resemblance to the face of a d______ that opens and closes its mouth when laterally squeezed. I know that this all too much to know for a IT engineer, but you’ll probably know the name as it is more commonly associated with Samsung smart phone.
What is it?
Answer: Snapdraon
Contact – Manage Salutation picklist in Lightning experience
Contributor: Ashwini Dolli
You can now add, delete, activate, deactivate, and replace Salutation picklist values directly in lighting experience. Previously, you switched to Salesforce Classic to modify them.
Test your IQ
Identify the ‘green-shaded’ place. Needed exact name.
Answer to Previous Question
Connect: T _ _ _ _ _ _ _ T
Answer: Tesseract
Calendar – more sleek and colourful – wait for Summer ‘23
Contributor: Basavaraj C
Get a clearer overview of your schedule with up to 500 events in your calendar view. Easily scan your upcoming meetings with longer event text and overlapping tiles. And prevent accidental event expansion by clicking one time to preview and again to open.
To show calendar enhancements, from Setup, in the Quick Find box, enter Activity Settings, and then select Use Lightning Web Components for Calendar Home
Test your IQ
Founded in the year 578, this is the oldest company in the world, run wholly by family members. It was in the year 2006 that it was acquired by another company. These guys specialized in building Buddhist temples
Name the company?
Answer to Previous Question
Identify the ‘green-shaded’ place. Needed exact name.
Answer: Mesopotamia
APIs are everywhere – Get the best out of adopting API early in your SDLC
Contributor: Manas
Nearly every organization today recognizes the potential of APIs. On average, API projects generate 38% of an organization’s revenue — compared to 35% in 2022. Many of these organizations are using APIs for new projects (53%) and to build integrations (53%). APIs are also improving application development (46%) and being reused to build new products and services (44%) as organizations embrace a more composable approach
Mostly it had been the TOP-DOWN when it comes to API Integration strategy
Test your IQ
Determine h?
Answer to Previous Question
Founded in the year 578, this is the oldest company in the world, run wholly by family members. It was in the year 2006 that it was acquired by another company. These guys specialized in building Buddhist temples
Name the company?
Answer: Kongō Gumi
Create Quotes without a Related Opportunity
Contributor: Sneha B
Now, you no longer have to follow the opportunity-to-quote flow.
You can fast-track deals by creating quotes without first creating an opportunity, speeding up delivering quotes to their customers for review. Quotes must be related to an account when they’re converted to orders.
Test your IQ
2 APPLEs + 7 BANANAs = 65 INR
5 APPLEs + 12 BANANAs = 146 INR
How much is an Apple and a Banana?
Answer to Previous Question
Determine h?
Answer: 4