The Education system across the globe is changing constantly. In this world of digitization of almost everything, the higher education institutions too need a platform to meet their evolving needs of each domain. Salesforce, the world’s #1 CRM is all set to thrive in the education industry with its Education Cloud to be the next normal. Education Cloud unlocks a 360- degree view of every student with digital-first engagements across the entire student lifecycle. Not only the staff, but it also empowers other teams like – recruitment, admissions, alumni engagement, and operations to support students from anywhere with one integrated CRM for education.
Why Education Cloud?
Salesforce Education Cloud leaves behind the issues of siloed solutions working together to support an institution. With all the data in one place it can generate actionable insights with dedicated solutions in place across the complete journey of the student. With its education technology solutions for the campus, it can create a personalized experience for the students.
360-Degree View of Every Student
Education Cloud uses the Education Data Architecture (EDA) which is completely student centric i.e., it put the students at the center of every interactions. This makes it easy to manage complete student data within the industry-standard objects built directly on the Salesforce platform.
Maximize Student Engagement
According to a survey, almost 80% of students expressed their desire to have a personalized experience throughout their student journey. In the same survey, 65% of staff said that they lacked the data to provide that due to organizational silos.
The Salesforce Education Cloud Services enables institutions to design student journeys that trigger relevant communication messages based on real-time activities to drive student success. It also gives the ability to contact the students on their preferred channel — email, mobile, social, or chat.
Deliver Unified Advising Experiences
The most important factor in driving the student retention is developing a sense of belonging in the mind of students. A proactive advising capability is the key to connect with students and enhance their overall experience. Salesforce Advisor Link (SAL) provides real-time insights, collaborative tools, career planning, and a platform for the students to personally engage with their faculty and staff.
We are now in new age where the cloud is no longer just a desire, but a critical part of every university’s strategy. The need for a robust CRM system is apparent for every university. Many reputed institutions like Arizona State University, Cardiff University, Columbia Business School etc. have already implemented Salesforce to reinvent the way it served students. Salesforce helped them to bring all the student services under the umbrella through its Service Center giving students a single online platform for getting help. All interactions with student – phone calls, chat with someone online, or emails are tracked in Salesforce.
We at Mirketa are committed to transform our partner educational institutions to Salesforce technology. Our experienced team of Education Cloud experts have helped many of our clients to implement and adopt Salesforce.
All our partners were looking for an integrated CRM solution to empower their business needs – a mix of standard features and customizable solutions and that is exactly what we have built for them.
Our teams have the capability to handle Salesforce projects of all complexity level with equal ease be it a single division or the complete organization. Not only the implementation and migration services, but we will also support you throughout the journey of your transformation to Salesforce with hands-on training, and consultation to ensure your maximum returns and success with Salesforce. We are inclined towards our goal to drive change across educational institutions and universities through the world’s best CRM technology.
Are you a trailblazing university, K-12 school, college looking to implement Salesforce? We are the experts for education Institutions you are looking for.