Recently we completed an engagement to redesign organizational structure for a mid-size product company. The goal for this effort was to create a new structure to give autonomy to departments and subsidiaries while leveraging a set of shared processes and tools and to connect related products and services for the better customer experience. We have put together a visual of the framework for approaching this product rationalization, process modeling, and organization redesign effort. The framework connects the company Vision to Customer Needs, Products/Services and Operational People, Processes, and Tools.
This framework can be used for organizational restructuring and process redesign for rolling out new tools such as salesforce.com Sales Cloud, Service Cloud, and other CRM products.
Following is the Infographic of the framework. Feel free to use it for your organizational and process modeling effort for initiatives like salesforce.com rollout. Ping me if you have any questions or comments.
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