Oracle Premium Support Service for Mission-Critical Operations
Mirketa keeps Oracle applications, databases, and cloud environments running at their best, with proactive monitoring, rapid incident response, and continuous optimization backed by real SLAs.
- 24×7×365 Coverage
- 99.9% Uptime SLA
- <15 Min Critical Response
- Certified Oracle Support Engineers
Oracle Support Operations Center
LIVE- Resolved
Checkout module: latency alert
- Scheduled
Quarterly patch: EBS environment
- In Progress
Database performance: query timeout
Trusted by IT & Operations Leaders
Why Oracle Premium Support
Support That Scales With How Critical Your Oracle Environment Is
Not every system needs the same level of coverage. Our support tiers scale response time, coverage hours, and engineer dedication to match what's actually at stake.
| Support Tier | Critical Response Time | Coverage Hours | Dedicated Engineer | Monitoring |
|---|---|---|---|---|
| Standard | 4 business hours | Business Hours | Shared Support Pool | Business Hours |
| Premium | 1 hour | Extended Hours | Named Engineer | 24×7 |
| Mission-Critical | 15 minutes | 24×7×365 | Dedicated Team | 24×7 Proactive |
Our Oracle Support Services
One Support Partner Across Every Layer of Your Oracle Stack
From day-to-day functional questions to mission-critical incident response, every layer of support runs through the same accountable team.
24×7 Oracle Support
Round-the-clock coverage for the systems that can't afford downtime.
Oracle Managed Services
A dedicated team operating your environment so your staff can focus on the business.
Oracle Application Support
Functional and technical support for the applications your teams use every day.
Oracle Cloud Support
Cloud infrastructure and application support unified under one accountable team.
Oracle Health Checks
Structured assessments that surface risk before it becomes an incident.
Continuous Optimization
Ongoing tuning that keeps performance improving long after go-live.
Support Capabilities In Detail
A Closer Look at Every Layer We Cover
Ten specialized capabilities, each backed by defined SLAs, delivered by the same accountable team instead of a patchwork of vendors.
Functional Support
Business process guidance and configuration support for the teams who use Oracle applications every day.
Technical Support
Deep technical troubleshooting for the issues functional teams can't resolve on their own.
Application Maintenance
Ongoing fixes, enhancements, and regression testing that keep your Oracle applications stable release after release.
Performance Optimization
Tuning that removes the slow reports and timeout errors your teams have learned to work around.
Security & Compliance
Access reviews and vulnerability monitoring aligned to the compliance requirements your industry actually enforces.
Patch & Release Management
Quarterly Oracle updates tested and applied on your schedule, not discovered as a surprise outage.
Oracle Cloud Support
Cloud infrastructure and application support unified under one team instead of split across vendors.
Database & Middleware Support
Database performance and middleware configuration kept healthy beneath every application you run.
Managed Services
A dedicated team operating your Oracle environment day to day, so your staff can focus on the business.
Monitoring & Incident Management
Proactive monitoring that catches issues before users report them, with incidents triaged against clear SLA targets.
Our Support Methodology
A Continuous Cycle, Not a One-Time Engagement
Oracle support isn't a project with an end date. Our methodology repeats every cycle, getting sharper each time it runs.
Onboarding & Health Check
A full assessment of your Oracle environment before support begins.
Proactive Monitoring
24×7 monitoring tuned to your specific systems and thresholds.
Issue Detection
Anomalies flagged before users notice a problem.
Rapid Resolution
Incidents triaged and resolved against SLA targets.
Root-Cause Analysis
Every incident traced to its actual cause, not just patched.
Continuous Optimization
Findings fed back into monitoring thresholds and tuning.
Continuous Cycle: optimization findings feed directly back into monitoring
Why Choose Mirketa
A Support Partner Held to the Same Standard as Your SLA
Hundreds of vendors can staff a help desk. Fewer can tie every ticket back to a measurable SLA commitment.
Certified Oracle Support Engineers
Every engineer holds active Oracle certifications relevant to your stack.
Global Coverage
Follow-the-sun support across every region you operate in.
Proactive, Not Reactive
Most issues caught and resolved before they ever reach an end user.
SLA-Backed Accountability
Every commitment tracked and reported against, not just promised.
FAQ
Frequently Asked Questions About Oracle Premium Support
Oracle Premium Support Service is a managed support offering covering functional support, technical troubleshooting, application maintenance, performance optimization, security monitoring, and patch management for Oracle applications and cloud environments, backed by defined SLAs.
Functional support helps your teams use Oracle applications correctly: configuration, process guidance, and end-user questions. Technical support handles deeper issues: custom code, integrations, root-cause diagnostics, and infrastructure-level troubleshooting.
Response times scale by tier: 4 business hours for Standard support, 1 hour for Premium, and 15 minutes for Mission-Critical coverage with 24×7×365 monitoring and a dedicated support team.
Yes. We support Oracle Cloud applications, on-premise E-Business Suite and PeopleSoft environments, and hybrid deployments, including the underlying database and middleware layers.
We test quarterly Oracle updates in a non-production environment against your specific configuration before scheduling a coordinated release window, with a rollback plan defined in advance.
Yes. We run a structured knowledge-transfer and health-check process during onboarding, so support continuity is maintained through the transition with no coverage gap.
Our monitoring uses anomaly detection tuned to your environment's own historical patterns, flagging and in some cases auto-remediating issues before they escalate to an incident.
Yes. Every engineer assigned to a Premium Support engagement holds active Oracle certifications relevant to the specific applications and infrastructure they support.
Yes. We plan elevated coverage and monitoring thresholds around known high-load events, agreed with your team in advance as part of the engagement plan.
Keep Your Oracle Environment Running at Its Best
Partner with Mirketa's certified Oracle support engineers for proactive monitoring, rapid incident response, and continuous optimization, or speak with an Oracle support expert before you commit to a plan.
Get Started
Schedule a Free Oracle Support Consultation
Tell us about your current Oracle environment, support challenges, and the coverage hours or SLA response times you need, an Oracle Premium Support expert will follow up within one business day.
- A specialist follows up within one business day
- A no-obligation conversation about your specific goals
- Answers from someone who actually works in this space
- Your information stays confidential