Support & Services2021-01-26T09:05:45+00:00

Salesforce Service and Technical Support

Service Process Design & Transformation | Customer Data Analysis | Customer Service CRM Automation | Strategy & Governance

Support & Services

Issues are unpredictable, but you can sail through them with Mirketa’s experienced approach and expert advice on Salesforce support and services.

Do you want to get the most out of your business by implementing Salesforce CRM?

Mirketa provides you with one of the best Salesforce premier service support and Salesforce technical support to automate your end to end custom service processes. Salesforce CRM provides you a single platform where you can access, moderate and execute all the organizational processes. Our main motive is to provide cost-effective services to enable quick access of information and bridge gaps in your processes by implementing the perfect CRM solution. Our team of Salesforce implementation experts has complete knowledge in tackling the demanding challenges hence providing the best implementation strategies best suited to your business model. We have customer delight on our highest priority.

Service Process Design & Transformation

From the first-tier response to multi-tier case management, Mirketa- The salesforce experts, work with you to define your customer service processes that provide the best experience to your customers across the different service channels. We are consistently delivering the best sales support services with every Customer transaction.

Ready to discuss your Salesforce support needs? Contact us for a free consultation.

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Our service process design and transformation services include:

Our service process consultants and solution architects work with you to document the current customer service solution and propose a new solution that is integrated with your operational processes, hosted applications and on-premise systems. As part of our deliverables, we provide you with an end-to-end service process documentation with role definitions, deliverables from everyone involved in the process, SLAs, process cost and metrics for your entire service process.

Typical engagement duration: 12 weeks

Mirketa’s experienced data analysts (statisticians with Six Sigma experience) review your customer service data from different systems to understand data correlations and trends. We connect different data points to create a 360-degree view of the experience and sentiments of your customers with your products and service teams. We provide you an executive report that summarizes the overall customer experience and cost of service.

Our certified Salesforce process consultants and technical analysts review your current processes, system capabilities and recommend a set of metrics that provide a good view of the service demand, quality of service, quality of time delivery, and the cost of service. Depending upon the type of data and systems, our data analysts’ team may include business intelligence (BI) analysts and/or our big data experts that specialize in making sense of vast amounts of structured and unstructured data from your internal platforms and external social platforms such as Twitter, Facebook, and LinkedIn.

Typical engagement duration: 8 weeks

Mirketa’s service process consultants and technical team work together to develop a service dashboard that provides insight into the performance of your service team, quality of overall customer experience, resource forecasts (people, data, etc.). We ensure being flexible while meeting the requirements of our customers. Our service process consultants work with your team to understand your needs and get alignments with different teams within your organizations. We build dashboards that use integrated data from your on-premise systems, hosted applications and external social platforms such as Twitter, Facebook, and LinkedIn.

Typical engagement duration: 8 weeks

Mirketa implements the customer service CRM tool that integrates with your legacy application and technologies. We document your service CRM needs and evaluate the customer service tools that fit your needs. We then provide custom Consulting Services as per your needs and requirements. We have technical and functional expertise to implement Microsoft Dynamics and Sales CRM solutions.

Mirketa’s service process consultants work with your team to understand your service eco-system, including your customer profile, company culture, structure, systems, and processes. Based on that they develop a service playbook that details out the various processes, methods, and procedures to manage and solve your customer’s issues at the lowest cost while providing a great customer experience. We are committed and dedicated to providing the best services. Our main motive is to fulfill the needs of our customers in the best possible manner. In our service playbook, we capture the internal best practices, add industry best practices, and develop procedures based on your system capabilities. As a part of the overall engagement, we provide training and training collateral for your service organization.

Typical engagement duration: 12 weeks

Mirketa’s service CRM experts put together a comprehensive service CRM strategy and governance model for your service organization. The service CRM strategy typically includes the tool management, data management and analytics, and integration of service CRM with other tools and business processes. The governance model includes the organizational structure, metrics, deployment and maintenance processes, and leadership roles. Our services help you pick the right solution and manage it effectively so you can reap the desired benefits. Our Salesforce Certified Technical service team will help you and guide you in finding and implementing the best service process for your business which will give you the best outcome.

Case Studies

Jenkins based CI/CD Rollout

The client is an American energy company that designs and manufactures crystalline silicon

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Chargebee Case Study

Client is the leading subscription billing software powering end-to-end recurring billing, subscription management & auto invoicing.

+ Read more

Why Us?

We have over 1 Million hours of Salesforce experience. We have helped our clients transform their businesses by successfully rolling out Process Changes, Salesforce Cloud solution, Einstein Analytics and Systems Integrations. We have worked with companies of all sizes and types, including Fortune 100 organizations, government agencies, and start-ups. More than 80% of our business comes from existing customers.

We are driven by:

Ready to get Started with Salesforce Service and Technical Support?

Contact us for a FREE consultation on how to get the most out of your business by implementing Salesforce CRM.