Service Cloud Implementation

Process Definition, Cloud Configuration, Integration and Technical Support

With higher customer expectations from service, organizations need to gear up and provide a delightful customer service experience across different channels. A well implemented Salesforce Service Cloud lets you do exactly that

Mirketa’s salesforce service cloud implementation offers business enterprises to focus on customer delivery services. More and more organizations are implementing Salesforce Service Cloud as the service solution. Salesforce Service Cloud brings the benefits of cloud CRM in a simple, integrated solution that helps delight customers through every interaction. We provide our customers Sales force service cloud implementation includes in professional and enterprises editions in salesforce.

Moving your service center to Salesforce Service Cloud allows you to engage with your customers through all channels:

  • Make agents more productive with user friendly, easy to use Interface
  • Better team collaboration
  • Efficient ticket management system for Agents
  • Customers can serve themselves 24x7 using the Customer Portal
  • Contracts and entitlements ensure adherence to SLAs
  • Omni channel service
  • Round Robin Integration for load balancing of cases, leads.
  • Track Admin dashboards on Mobile with Salesforce1

We provide flexible, scalable and enterprise-ready salesforce cloud implementation guides to our customers, which helps them in reaching the full potential of Salesforce. We guide our clients with the right Salesforce products and our services around the platform to have the best implementation in place. Mirketa offers a range of support services on online communities, live chat, social tools, customer portal and knowledge base.

We will help you in increasing your cross-selling opportunities, upgrading integration with back office application, exacting information of support metrics, designing specific and accurate responses of emails, building brand loyalty and extracting preferences of customers through valuable insight and their favorite social channels .

Our Salesforce Service Cloud implementation and Integration services are delivered by Salesforce Certified Developers and Consultants with extensive experience on Salesforce. Our services include:

  • Define end the end service process
  • Configure, Customize and Integrate Salesforce Service Cloud to automate the process
  • Create meaningful dashboards showing relevant metrics
  • Integrate with CTI tools
  • Integrate with CPQ process
  • Configure Salesforce Snap-in on your mobile and web apps
  • Configure Salesforce Knowledge Management Solutions
  • Create customized Customer Portals on Salesforce Community Cloud

Mirketa, a Salesforce Silver consulting partner offers best salesforce cloud implementation. Through Mirkets’s salesforce cloud implementation services you can get access to the most integral contacts, sales users and case data in a running time. We encourage our customers to make quicker and smarter decisions. . Salesforce cloud implementation service helps you with customer loyalty, increase in profit, agent- satisfaction and service qualities, which in turn maximizes the revenue.

Take the first step now, to learn how Mirketa can help you think, build & transform your service management with Salesforce Service Cloud.

    Why Us?
  • Experienced: Over the last eleven years we have efficiently managed over 300 solution engagements while transforming businesses through better analytics, organizational process changes, and cloud CRM solutions.
  • Consistent: Our Salesforce Certified professionals are trusted and recommended by our clients. Over 80% of our business comes from our existing customers.
  • Creative: We challenge our own thinking and come up with creative solutions that meet our customers' requirements.
  • Adaptable: We understand that each company has its unique needs and constraints. So we provide flexible options to structure their working engagement with us.
  • Affordable: We combine onshore-offshore delivery to reduce delivery costs to let our clients enjoy quality without the overhead and bureaucracy of larger consulting companies.


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