Salesforce community cloud
Salesforce has created a platform called Community Cloud that enables companies to build online communities for their clients, partners, and staff members. It enables businesses to create branded, interactive, and communicative online communities where locals can communicate, exchange knowledge, look for help, and have discussions. In order to improve cooperation and foster fruitful interactions within the community ecosystem, Community Cloud offers tools that can be used to customise the community experience, control user access and rights, and interface with other Salesforce applications..
Salesforce community cloud offers a variety of features and capabilities to help businesses create and manage online communities for their customers, partners, and employees. Some of the key features include:
- Create unique community layouts that adhere to the organization’s branding and design preferences or select from pre-built templates.
- Encourage interaction and knowledge exchange among community members by using features like discussion boards, groups, and private messaging.
- Easily arrange and distribute pertinent content, including as documents, videos, and announcements, within the community to ensure that important resources are accessible to all.
- Control user access and permissions to various community parts and services with access control, protecting the privacy and security of user data.
- PRM capabilities enable businesses to work with partners, share leads, manage transactions, and monitor performance for partner communities.
- Use gamification components like leaderboards, badges, and points to stimulate community involvement and boost participation.
- Allow members of the community to register and follow-up on support cases, allowing effective problem solving and lightening the load on customer support personnel.
- Through integrated analytics and reporting, learn more about user behaviour, community involvement, and content performance.
- Link Community Cloud to Salesforce CRM to allow a 360-degree view of customer interactions, giving you a comprehensive insight of the requirements and preferences of community members.
Mirketa is a great choice for establishing and supporting Community Cloud to build a vibrant and engaging community for your organisation due to their knowledge, Salesforce relationship, customisation abilities, and focus on community success.
Why Choose Mirketa?
- Knowledge of Community Cloud: Mirketa is an expert in Salesforce technologies, such as Community Cloud. We have a thorough awareness of the possibilities of the platform thanks to their specialised expertise in this field, and we can assist you in developing efficient community solutions.
- Customised Community Solutions: Mirketa can work closely with your organisation to comprehend the unique demands and objectives of your community. Community Cloud may be tailored to match your brand, user needs, and desired features, creating a unique and interesting community experience.
- Salesforce Partnership: Mirketa has a gold partnership with Salesforce as a recognised consulting firm with experience in Salesforce technologies. This collaboration gives them access to Salesforce’s most recent resources, updates, and support, ensuring that your community deployment stays.
- Knowledge of Community Cloud: Mirketa is an expert in Salesforce technologies, such as Community Cloud. We have a thorough awareness of the possibilities of the platform thanks to their specialised expertise in this field, and we can assist you in developing efficient community solutions.
- Customised Community Solutions: Mirketa can work closely with your organisation to comprehend the unique demands and objectives of your community. Community Cloud may be tailored to match your brand, user needs, and desired features, creating a unique and interesting community experience.
- Integration capabilities: Mirketa can handle the integration procedure if your community needs to connect to other systems. This improves the overall user experience by enabling data sharing and smooth workflows between Community Cloud and other platforms.
- User Experience Design: Mirketa can concentrate on developing an easy-to-use interface for your neighbourhood. A well-designed community increases user acceptance and engagement, ensuring that it develops into a useful resource for your users.
Ready to discuss your Salesforce Community Cloud needs? Contact us for a free consultation.
Success stories
Predicting Customer Churn for a SaaS company
Mirketa built Salesforce Einstein Prediction model for predicting
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Re-engineer the student application assignment/tracking process
The client is a private nursing college
+ Read moreReady to discuss your Salesforce Community Cloud needs?
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Success Stories
