Salesforce Community Cloud transforms businesses into social enterprises. Our consultants help create integrated, personalized, branded and engaging salesforce community solutions on web and mobile.
An effective salesforce community implementation requires redefining the key functions like sales, marketing and service to connect customers, partners and employee for collaboration.
Our Salesforce Community Cloud implementation services include:
Salesforce Community Vision and Solution Architecture
We define the community goals and to-be business processes and technical architecture. The deliverables include:
- Community vision statement that defines community goals, users/actors/stakeholders, business needs, impacts on current business processes and systems, the key feature list and high level technical architecture
- Community integration specifications for systems and process integrations (including 3rd party systems and social platforms)
- Personalization and Customization specifications
- Community governance/moderations for user management, content management and community management processes
Salesforce Community Implementation and Management
- Configuration of out of the box community features and role mapping
- Custom development and integration with other systems (on premise, 3rd party cloud, social channel like Twitter, Facebook and LinkedIn)
- Role based reports and dashboards for better engagement
- Migration of content from confluence, SharePoint and other knowledge management systems
- Fixed price 24 * 7 support user and technical support services for community
- Experienced: Over the last eleven years we have efficiently managed over 300 solution engagements while transforming businesses through better analytics, organizational process changes, and cloud CRM solutions.
- Consistent: Our Salesforce Certified professionals are trusted and recommended by our clients. Over 80% of our business comes from our existing customers.
- Creative: We challenge our own thinking and come up with creative solutions that meet our customers' requirements.
- Adaptable: We understand that each company has its unique needs and constraints. So we provide flexible options to structure their working engagement with us.
- Affordable: We combine onshore-offshore delivery to reduce delivery costs to let our clients enjoy quality without the overhead and bureaucracy of larger consulting companies.