Lead & Case Assignment made Easy. RRD is a powerful yet easily configurable rules based application on Salesforce appexhange that ensures your Leads, cases are distributed to team members in an intelligent and timely manner.
RRD assigns leads/cases to live agents in real time based on a configurable business logic. Great app for distributing inbound leads & cases from chat, web and phone. Easy to configure & use. Intelligent Alerts and Dashboards for tracking and reporting.
- Easy to Install, Customize & Intuitive UI
- Real Time automatic Lead and Case assignment to active users.
- Configurable Alerts and smart Dashboards
With RRD you can now focus on other important aspects of business, while RRD manages your complex Queues & Resources.