The client is an ISV (independent software vendor) providing services to the Health Care Payers in the US. To enhance their value proposition, the client planned to build a cloud-based Patient CRM system and a Patient Portal that connects patients and physicians through the salesforce.com platform.
The product needed to create a connected ecosystem for payers, providers, patients, labs, and pharmacies and also needed to consume and publish all data to/from other systems through web services.
Mirketa helped the client detailed out the product requirements. Our UX designers defined end to end patient and physician interactions with the system and designed the application so it was easy to consume and enter information. We developed customized experience with various web services for easy compatibility with other systems.
The system has an open architecture that makes it easy to integrate with other cloud and on-premise systems. The client used the system to drive business with large provider networks.
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